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Terms and Conditions


Selection, Quality, Service
ESF Furniture Terms and Conditions

Please read these terms and conditions carefully before engaging with ESF Furniture. By using our services or participating in our programs, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please do not proceed.

Return Terms
At ESF Furniture, we are committed to ensuring the safe arrival of your orders. When receiving your shipment, please follow these guidelines:

1. Inspection and Claims:
   - All shipments must be inspected upon delivery.
   - Any claims for damages should be made within 48 hours of receiving the merchandise.

2. Returns:
   - Items that are not damaged are subject to a 30% restocking fee.
   - Return Authorization (RA) must be obtained from ESF within 48 hours of receiving the merchandise.
   - Shipping charges are non-refundable.
   - The buyer is responsible for repackaging and return transportation.
   - Returned items must be shipped back to ESF in their original packaging, with no signs of use, wear, or damage.
   - Upon receipt, ESF will inspect the package for any damage and reserves the right to partially or wholly accept or deny returned merchandise.

Delivery Terms
When your order is delivered, please take note of the following:

1. Physical Inspection:
   - The driver will require the buyer or their authorized agent to sign a physical inspection report and/or delivery receipt.
   - The buyer or their authorized agent must note any damage to the box before inspecting the product and accepting the shipment if the box shows any signs of carrier mishandling, such as holes, crushed corners, dents, or other damage.

2. Inspection of Product:
   - After noting the box's condition, the buyer or their agent should inspect the product.
   - If significant damage is found, the buyer or their agent can sign the delivery receipt and/or physical inspection report as "REFUSED DAMAGE," providing a detailed description of the damage.
   - The buyer must contact ESF customer service at 718-442-7400 within 24 hours to report the situation.

Concealed Damage
It is the buyer's responsibility to thoroughly inspect items before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, ESF will not be responsible for any replacement or return.

Color Disclaimer
ESF Furniture strives to display colors and products as accurately as possible, but please be aware that due to image processing limitations and varying monitor qualities, colors may appear different than the actual products.

Defective Items
If a defect is discovered and confirmed, ESF Furniture will replace the defective part at no cost to the buyer.

Image License & Copyright
All content included on ESF Furniture's CD, website, or catalog, including text, graphics, logos, images, and more, is the property of ESF Furniture and is protected by United States and international copyright laws. Unauthorized reproduction or use of this content is prohibited.

New Accounts
For all new accounts, prepayment is required. Please allow up to ten (10) business days for company checks to clear before shipments are made. Orders must be paid in cash, certified checks, cashier's checks, money orders, or wire transfers.

License & Image Access
ESF Furniture grants you a limited license to access and make commercial use of the images on our website. However, you may not download, modify, or reproduce any part of the content without our express written consent.

Mobile Messaging Terms and Conditions

ESF Furniture operates a mobile messaging program subject to these Mobile Messaging Terms and Conditions . The Program and our collection and use of your personal information are also subject to our Privacy Policy . By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy.

Program Description:
We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, other marketing offers, and abandoned checkout reminders. Transactional messages relate to an existing or ongoing transaction and may include order notifications and updates, appointment reminders, and other transaction-related information. Mobile messages may be sent using automated technology. Message frequency will vary but will not exceed 4 messages per month.

User Opt-In:
By providing your mobile phone number to us, you are voluntarily opting in to the Program. You agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal "Do Not Call" list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. Your participation in the Program is completely voluntary and is not required to make any purchase from us.

User Opt-Out and Support:
You may opt-out of the Program at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any mobile message from us. For support, reply HELP to any mobile message. We may change the telephone number or short code used to operate the Program, and we will notify you of any such change.

Disclaimer of Warranty and Liability:
The Program is offered on an "as-is" basis and may not be available in all areas, at all times, or on all mobile providers. We and our service providers will not be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.

We may modify or cancel the Program or any of its features at any time, with or without notice. We may also modify these Mobile Messaging Terms at any time, with the modification taking effect when posted on our website. Your continued participation in the Program will constitute your acceptance of those modifications.