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Terms and Conditions

 

Selection, Quality, Service
 
TERMS AND CONDITIONS
 
Return Terms
ESF takes every step possible to ensure your orders arrives in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 30% restocking fee and Return Authorization (RA) must be obtained from ESF no later than 48 hours after receipt of merchandise. Shipping charges are non-refundable. Buyer is responsible for repackaging and return transportation. Returned items must be shipped back to ESF in its original packaging, with no signs of use, wear or damage. Upon receipt, ESF will inspect the package for any damage and reserves the right to partially or wholly accept or deny returned merchandise.
 
Delivery Terms
At time of delivery, buyers are responsible for the following delivery conditions:
The driver will require the buyer or his/her authorized agent to sign a physical inspection report and/or delivery receipt. It is critical that the buyer or his authorized agent notes (in his/her own words) on delivery receipt any damage to the box before they inspect the product and accept shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the buyer/agent must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once buyer/agent notes the condition of the box(s), they should inspect the product.
If upon further inspection the buyer/agent notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage uncovered.
Buyer must then call ESF customer service (718-442-7400) within 24 hours to make us aware of the situation.
 
Concealed Damage
It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, ESF will not be responsible for any replacement or return.
 
Color Disclaimer
Here at ESF we put a great effort in displaying colors and products on our website and in our catalog as true to actual as possible, however due to image processing limitations and varying monitor qualities, colors may appear different than actual.
 
 
Defective Items
If a defect is discovered and confirmed, ESF will replace the defective part at no cost to the buyer. 
 
 
Image License & Copyright
All content included on ESF CD, website, or catalog, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ESF and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of ESF and protected by U.S. and international copyright laws.
 
New Accounts
Prepayment is required for all new accounts. Please allow up to ten (10) business days for the company check(s) to clear before shipment(s) is made. Orders must be paid in cash, certified check(s), cashier’s check(s), money order(s) or wire transfers. 
 
License & Image Access
ESF grants you a limited license to access and make commercial use of these images and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ESF. This license does not include any resale or commercial use of these images or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of these images or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. These images or any portion of the ESF catalog or website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ESF. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.esfwholesalefurniture.com or www.esf.cc without express written consent. You may not use any meta tags or any other "hidden text" utilizing ESF’s name or trademarks without the express written consent of ESF. Any unauthorized use terminates the permission or license granted by ESF. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.esfwholesalefurniture.com or www.esf.cc so long as the link does not portray ESF, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ESF logo or other proprietary graphic or trademark as part of the link without express written permission.